Newly created account doesn't have access to shared accounts

Hi, I have just been granted access to a bunch of accounts by my employer, but now logging in and trying to find the “switch account” area, I can only access my own account. Clicking links on the original email that came through telling me about the new access produces an error message “You don’t have access to this account”.

When the access was granted, my account didn’t exist.

How can I get access? Does it need to be re-granted by the admin again?

@michael.sharp Welcome to the community :slight_smile: There are possibly a few factors involved that probably will require actions taken from your admin. To get you the best support on this though I’m going to ask our account team to work with you on this. You will get an email from them soon.