Your data. Anywhere you go.

New Relic for iOS or Android

Download on the App Store    Android App on Google play

New Relic Insights App for iOS

Download on the App Store

Learn more

Close icon

Newrelic diagnosis complains about escape_utils gem, but that gem is not installed


When I run the ‘nrdiag’ tool, it complains about the escape_utils gem.
However when I list my gems, this gem is not present at all.

What’s happening?


Hi Andre,
Thanks for bringing this to our attention!

The Ruby/Config/IncompatibleGems task tries to string match the names of gems incompatible with the Ruby agent, searching files matching Gemfile$ or Gemfile.lock in the directory from which NR Diagnostics was run. It’s possible that the gem is listed as a dependency of another gem, or the list of gems is coming from a different directory?

Can you grep through the working directory and see if you can find escape utils in any file titled Gemfile*? You can do this with something like cat Gemfile* | grep escape_utils from the same directory you ran New Relic Diagnostics.

If this doesn’t surface what’s causing the escape_utils gem to be detected, please let us know and we can open a support ticket and dig into this issue further.