for some reasons I am not able to lodge new support tickets on paid account (Essential plan).
I see get support link, but then after I identify the area, I am getting text:
Support for your account is now available in our customer community, the Explorers Hub. Every support question asked in the Explorers Hub receives attention from New Relic.
Can you explain, what is going on?
Is it really a new NewRelic policy that there is no any private support option for paid account, only public forum?
Tried to contact local team (we are in AU) - have not got any definite answer for a week.
That is pretty frustrating guys
P.S. It seems similar with this issue Cannot create support ticket