I am trying to investigate over 10 seconds transactions shown in the Transactions window under Services - APM.
After I clicked on one of the over 10 seconds transactions I see that some external component is taking 10 seconds in the Transaction trace window. But there is a question mark icon after the Slowest components column entry saying that the duration was truncated because the segment continued after the transaction trace ends (see attached screenshot).
So what this message means? We were able to track the time it takes for the component related service to response for this particular transaction and it is below 50 ms, so where is the 10 seconds coming from?
Also if I go to the Distributed Tracing window with the same time window I can find a trace duration that takes over 55 minutes even though the Back-end Duration is a mere 187.80 ms (see screenshot below). How is this possible?