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We’d like to get notifications using the Slack integration for both WARNING and CRITICAL events. However, only the critical events apparently fire the notifications. If the warnings are only seen in New Relic after logging in, they won’t be noticed, as nobody is going to log in to New Relic daily and see if we have any warnings there.
Ideally we’d like to set it up so we’d get an SMS (monitored 24h) or other notification and a Slack notification for any critical events and just a Slack notification for warnings (monitored during office hours). What would be the best way to do this?
One workaround I can think of is to set up the desired warning levels as a separate alert policy with lower critical levels and configure it to have just the Slack notification and then create a second alert policy that would have the real critical values and trigger two notifications; one to Slack and one somehow to trigger an SMS, but is there any better way to do this? I hope there is, as the warning seems rather unusable if it can’t trigger anything.