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NR Problems on IE11


#1

Please paste the permalink to the page in question below:

Please share the public URL to the page that you are trying to instrument:

Rather not to, on a ticket if needed

Please share what method you used to deploy Browser (APM, copy/paste, etc)

APM

Please share your question/describe your issue below. Include any screenshots and code snippets that may help us understand your question:

Under Windows 7 or 10 and on IE11, NPM throws these SyntaxErrors

I could only trace it to this point, but since it’s minified I can’t know the real issue

Is IE11 supported? I can’t find the problem that is causing this. Please help.


#2

Hi there @ekeller - We are taking a look at this right now to see if we can identify the problem. In the meantime, I did want to make sure that you know that sharing a permalink is safe since only New Relic staff can access those URLs. I appreciate your commitment to security!


#3

Thank you very much @hross for taking the time to investigate this!

I knew the permalink could only be see by staff, thanks for confirming it, I also extended the period.

Just to clarify, this is because I’m talking in behalf of a company, if we discover something we can share the knowledge here to the public :slight_smile:

If you can’t reproduce the problem can we please open a ticket an share the url and whatnot?
Also just FYI, we have 292K events, for 2.1K users on Sentry for this one.

Thanks again!


#4

Hey @ekeller ! It’s no problem to move this conversation into a private ticket.

One you get all sorted with our Support Engineer’s help, will you please follow up in this thread for the benefit of the community? I for one would love to hear what solution you come to. IE11 can be a… a thing. :wink:

Look out for my email!


#5

We’ve been encountering a similar problem

Was there any solution found for this issue?


#6

Hey @Ori.Levitan - I took a look at your account, and from that, your site. On the log in page I viewed page source and I can see that you are calling the New Relic script incorrectly.

Firstly the script is being called from an external JS file, rather than copied directly into the <HEAD></HEAD> tags.
Secondly, it seems like you are not pulling in that JS in the <HEAD> Tags.

This can cause anomalous - unsupported behaviour. Our recommendation is to have the JS snippet as close to the top of the <HEAD></HEAD> tags as possible.

Can you look into testing with that and let us know if you still have issues with IE?


#7

Thanks for your quick response!

will look into it and let you know


#8

Awesome! Look forward to hearing how that goes :smiley: