Nri-cassandra connection failures when using authentication


I am experiencing an issue when trying to configure nri-cassandra when following the instructions here:

I get the following error, when I test my connection with the following command:
bin/nri-cassandra -verbose -pretty -config_path /etc/newrelic-infra/integrations.d/cassandra-config.yml [DEBUG] Error querying org.apache.cassandra.metrics:type=ClientRequest,scope=*,name=Latency: error running nrjmx: Authentication error [WARN] empty result for query: org.apache.cassandra.metrics:type=ClientRequest,scope=*,name=Timeouts [DEBUG] Error querying org.apache.cassandra.metrics:type=ClientRequest,scope=*,name=Timeouts: nrjmx error: exit status 1 [proc-state: exit status 1] [FATAL] can't continue: nrjmx error: exit status 1 [proc-state: exit status 1]

After double/triple checking that my jmx user and password are correct, I am still unable to authenticate. I found a related conversation on this thread: , but the thread was suddenly closed by @ebeach without any resolution, explanation or links to another thread if there was a solution to this.

Has anyone found a solution to this?

Hi @carlos.diaz1

Thanks for reaching out, I hope you are well.

Congrats on your first post in the community, Whoop!

Unfortunately this is outside of my scope, however I am here to help. I am going to reach out to the support engineering team, and have them investigate.

Please note the team will reach out via this post with their findings.

Should you have any additional questions or updates, please do reach out.