Observability for Good support

Hello, I am having issues with my Observability for Good accounts. The first issue is accessing the ticketed support — the link to create a ticket appears to have been removed.

Account numbers available upon request, I wasn’t sure I should post personal info here.

Hey there @devops394,

Welcome to the community!

I am sorry you are having troubles with your accounts. I am more than happy to make a case with our engineer teams on your behalf. Are you needing support to find out why the ticketed support feature is no longer there on your Observability for Good accounts? Please let me know so that I can get the appropriate help or solution for you.

I hope to hear from you soon, have a great day!

Hello. Yes. None of my OFG accounts show ticketed support.

Hey there @devops394,

As you should have this option I have created a case with our accounts team to look at this further. They will reach out via email shortly in order to help assist getting this sorted for you. Please reach out if there is anything else we can help with.

I hope you have a great day!

That timing works great. And a meeting name makes a nice double meaning. =)