OpsGenie alerts fails when testing workflow

Currently working with the alert policy https://onenr.io/0ERPeoA9GjW

When testing workflow, the alerts will be sent by NR but only recieved notifications on slack but not opsgenie. I’ve tested by sending a test notification using the JSON template provided in
https://discuss.newrelic.com/t/opsgenie-via-webhook/188402/8 and successfully received the alert.

Was wondering if there are additional settings I need to change?

Hi @kelvin-wang ,

Welcome to the community!
I see you have configured the OpsGenie.
Can you please share the screenshot of the test OpsGenie notification?
Do you receive any errors?
Can you check if the alert policy is linked to the workflow correctly?

Please don’t hesitate to reach out in case of any doubt. I will happy to help!


Hi Suman,

So when I test the opsgenie webhook with the template provided with “test notification sent successfully”

I receive a message in opsgenie
However when I test the work flow and it says “Notification sent”

I only recieve a notification through slack
Screen Shot 2022-11-10 at 9.17.56 AM

Thanks for any help or insight you can provide!

@kelvin-wang - Can you provide link(s) to this and I’ll be happy to take a look. So if I understand correctly, testing the destination is successful but testing a workflow that includes the destination does not?