Owner in an account has left the firm - can a new owner be assigned?
Hi @Angelo.Edades Welcome to the Community
A new owner can definitely assigned and it is possible to the change ownership with some self service steps. Please follow the options below:
- If you still have access to the New Relic login information associated with the current owner email, you can log in using those credentials or the user can log in and make the ownership change. Details can be found in the New Relic Ownership Change article.
- If you have access to the current owner e-mail but not the New Relic password associated with that email, you can request a password reset.
Though If the above options are not available to you please reach out as I can create a case with the accounts team on your behalf for support.
Please note that the if ownership change needs to be supported by our accounts team it can take up to 72 hours and requires an external verification for security purposes.
Unfortunately number 1 and 2 are not possible - could we please create a case?
I have spun up a case for you with our team…they will reach out to you via email to confirm the changes with you.