Payment Problem with Credit Card

New Relic Accounts
,
#1

Hi,

We have an issue about payment process. My last invoice hasn’t paid because of credit card limitiation. We are getting this warning at top of the Plan Management Page

“Your account invoice is due. Please update your payment method and pay your invoice to continue using your New Relic account”

There is “Pay invoice” button at the top right. Nothing happens when i click the button. So i can’t pay my latest invoice. Could you help us asap about payment process?

#2

Hi @erkut.kesapli

Hope you are having a great day, its so nice to see you posting again in the community.

I have gone ahead and created a case with the billing team on your behalf. They will reach out soon via email.

Creditcard transaction failed, payment declined
#3

Hi. Thank you for your quick response. We’re waiting for the billing team’s response also

#4

Happy to help, they will be sure to reach out soon.

#5

2 posts were merged into an existing topic: Creditcard transaction failed, payment declined