when running the agent install on our php server, the install fails on the apache configuration step. The message isn’t all that informative about how to reach a resolution.
❌ Checking for data in New Relic (this may take a few minutes)...failed.
==> Installing apache-open-source-integration…failed.
WARNING encountered an error while validating receipt of data for apache-open-source-integration: reached max validation attempts: no results returned
WARNING execution of Apache Open Source Integration failed, please see the following link for clues on how to resolve the issue: Not seeing data | New Relic Documentation
One or more installations failed. Check the install log for more details: /root/.newrelic/newrelic-cli.log
New Relic installation complete!
Your data is available at https://one.newrelic.com/redirect/entity/MzIzNzQyMnxJTkZSQXxOQXw3MzQxNjAzMDE1MjQ2OTY5ODg0
FATAL We encountered an error during the installation: encountered an error while validating receipt of data for apache-open-source-integration: reached max validation attempts: no results returned. If this problem persists please visit the documentation and support page for additional help here: https://one.newrelic.com/-/06vjAeZLKjP
Our version of Linux is:
Linux ip-10-0-27-48.ec2.internal 3.10.0-1127.19.1.el7.x86_64 #1 SMP Tue Aug 25 17:23:54 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
We used the current version of the infra agent installer.
Please describe the behaviour you are seeing, and how that differs from your expectations
Please also include all pertinent information;
- Operating system & version
- Infrastructure agent version
- Infrastructure agent log snippets
- Infrastructure integration (cloud or on-host) information
Please run New Relic Diagnostics On your host and share the results of that here.