Ping monitor status shown in red even the synthetic is disabled

Hi, My organization is using Ping monitor for the system status, as the server is removed from Infrastructure, we have disabled the monitor but it still says “critical violation in progress”. But we have no open violation for this individual monitor.

I have no idea why is says critical violation in progress.

Regards
Rohan

Hi @Rohan.Singh,

Thanks for reaching out with your inquiry! In order for me to get a better sense of what could be going on here, would you be able to post a screenshot of where in the UI you’re seeing this?

Hi @Masen,

Please see the below screenshot.

Hi @Masen,

Please help to provide a fix for the above issue.

Regards
Rohan

Hi @Rohan.Singh,

I apologize for the delay here! I’m looking at the monitor that you shared here and I’m curious about a solution that I believe might work for you here.

If you click on the red “critical” box and toggle the switches next to “Criticals” and “Warnings” (i.e. flip these off and back on), does this still show as being in a violating state?

I’m still poking around on my end, but I’d be curious to see if this would fix the problem here. Let me know if you have other questions for now. Thanks!

Hi @Masen,

I am still facing the same issue.

Regards
Rohan