Plan unsubscription stays in "pending" for weeks

Hi,

we unsubscribed from our plan for our account more than 3 weeks ago, but the status is still pending.

(?) How can we get an information about the status of the cancellation?

(?) How can we get a confirmation about the unsubscription?

@tobias.hein Thank you for reaching out and I’m sorry to hear that You have not received an update. I have reached out to our Accounts team to assist with this issue and they will be following up shortly with you in an email to resolve this for you.