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Problems updating forum avatar (Safari)



I just tried to update my avatar, unfortunately a modal shows up that says that the upload failed.

Looking in the browser’s console I can see a request to uploads.json that returns { "success": "ok" }; which doesn’t really say much - ¯\(ツ)

I’m on Safari 11.0.3 (13604.5.6), Mac OS X 10.13.3 (17D102).
The image is a regular jpg file, I look ok. :monkey_face:


Hey @constantin - Bummer! We do get intermittent reports of folks having trouble uploading images, and we haven’t been able to pinpoint the issue. I know the error messages aren’t super helpful either - sorry. It’s on our long list of things to look after!

In the meantime, jpg is great - it’s the preferred format. Is the image under 5MB in size? Try resizing it if not and let me know if that works.


Hi @hross

I now tried a few different images and formats and Chrome and Safari, but nothing works.

Can you confirm that avatar upload works for you? It might just be broken?

I also tried replying to this post through an email - that didn’t work either.



I’m sorry this is so frustrating! I have beeen able to upload a new avatar. GIF format, about 150KB in Chrome. It did reject the exact same image in .jpg format, not sure why.

Long and short - it’s clearly at least a little broken, and I’ve been on their support forum trying to track it down, but it seems to be a little all over the place. I will open a new case there and see what I can make happen…