Profiling session halted with an error

I have the java agent configured for my Tomcat application. Whenever I click Thread Profiler, I see an error:

Start a profiling session

Profiling session halted with an error

The thread profiler session on JVM xxxxx-xxxx(java:xxxx:8080) did not finish because an error occurred. Try to run a profile session on this JVM again. If you’re seeing consistent errors running profiling sessions, email and we’ll get you sorted out.

Start another profiling session

and after clicking on start another profiling session, I receive the same error.
Kindly guide me with the needful steps to resolve the issue.

It should let you start a new thread profile.

If the problem continues, I recommend grabbing verbose logging information from the Java agent while running the thread profile.