Provide non-SAML access to our SAML-enabled NR account

We need to grant a user access to our NR account that is outside of our domain. We currently use SAML for our employees, but this user will be signing in from a different domain-named-email.

They are able to accept the invite to our account, but when signing in, they are forwarded to our SAML provider (Google) and receive the error “app_not_configured_for_user”.

How can we allow them to sign in?

A post was merged into an existing topic: Using both SAML and non-SAML at the same time