Redis is not available in service map and for monitoring

Our java app is using extensively Redis via client of version 3.1. For some reason the communication with Redis is not available under service map. Other services like databases and external resources appear just fine.

The documentation states “Our integration is compatible with Redis versions 3.0 or higher.”

Any idea why that could happen?

Thanks,
Gennady

Hey there @gennady -

Thanks for writing in and apologies for the slow response.

It does look like you meet the compatibility and requirements, but when I look at your account, I can’t see that you have actually installed that integration. It’s a separate install from Infrastructure or the APM agent.

Did you attempt to install the integration already and it’s just not collecting any data?