Reduce your Full user count

Hi,

I want to change my plans but I get the following error:

Over 5 users . Before upgrading, [reduce your Full user count]

I double-checked there and there are only 4 Full accounts but I still get this error. how can I fix this?

Thanks!

Hi @bersam.karbasion,

Welcome to the Explorers Hub :slightly_smiling_face:

I have submitted a ticket to our internal support team to assist with this. Please be on the lookout for an email from them directly.

Let me know if I can help with anything else!