Relic Solution: Three steps to transition your users to New Relic One user-based pricing

We recently updated and simplified New Relic One pricing to make observability more accessible for you and your teams.

We’ve removed variable, host-based pricing that caused teams to sample data and limit instrumentation throughout their stack.

Instead, each month, New Relic One customers can now ingest 100 GB free through our Telemetry Data Platform, and then pay only a low cost per GB ingested after that for all your telemetry data. This change enables customers to funnel all of your events, metrics, traces, and logs into one platform.

In addition, New Relic One customers only pay one price per Full User/month for Full-Stack Observability, which includes New Relic APM, Infrastructure Monitoring, Digital Experience Monitoring (Browser, Mobile, Synthetics), Logs in Context, Serverless Monitoring, and more—as an all-in-one solution. No more per-tool costs or host-based pricing.

Besides Full Users, customers can also add an unlimited number of Basic Users for free that can query data, create custom dashboards, and create alerts.

Before you upgrade to the new pricing model, there are several steps to ensure your organization is aligning usage to value.

Step 1: Determine which of your users should be Full versus Basic

Full Users

Full Users are billable, provisioned users that have access to the entire New Relic One platform (APM, Infrastructure Monitoring, Digital Experience Monitoring (Browser, Mobile, Synthetics), Logs in Context, Serverless Monitoring, and more.

Full Users are often engineers who develop, test, deploy, fix, and maintain code. They manage DevOps practices (VCS, CI/CD), and need full access to New Relic One to do their jobs effectively.

Basic Users

Unlimited, free Basic Users only have access to Telemetry Data Platform to send, query, visualize, and alert on raw telemetry data in New Relic.

Basic Users fall into several categories:

  1. Executives, business analysts, digital marketing, and other team members who only need to see high-level analytics and business metrics via custom dashboards.
  2. Engineers who are only using New Relic to send, query, visualize, and alert on raw telemetry data.

Step 2: Convert users to Full or Basic

Before you start on the new user-based pricing model, it’s important to convert users to Full or Basic depending on the level of access they need and your preferred spend.

To add or remove Full or Basic users, follow these instructions:

  • If your account was created before July 30, 2020, head to, click the account dropdown, head to Account settings, and click Users and roles, or use bulk user actions here or follow our instructions for adding/removing users in bulk.

  • If your account was created after July 30, 2020, head to, select Apps from the top navigation, and select User management.

Step 3: Monitor, manage, and alert on your usage and spend

Once you’ve upgraded to the new model, track your current month-to-date usage and cost, including GBs ingested and average number of users for the month.

To set alerts on your usage data to help manage spend, read more here.

Learn more about how your bill is being calculated here and contact your account teams with any questions.


We need to understand our usage, i have already escalated with support but not had any feedback, we have our usage category called other which is 50% of all usage, is anyone in NR able to help with this?

Hi @richard.udovich, I have checked internally and I can see that we have not received any support request from you that I can find. I have gone ahead and reached out to our account team to assist you with this. they will reach out shortly by email.

Thank you, I have actually discussed with my account manager and testing a few things with changing the sampling frequency. I was wondering though if there was a way to see data ingestion by the host?

Ah, that explains it so if you were in contact with your account manager. I would suggest waiting for the support team to reach out to you as they are best suited to answer these questions.