On July 25, we launched a new version of the New Relic Support Portal. This was our first new release in over three years, and we’re excited to share that it is just the beginning of our work to improve your experience there.
Good news! You don’t have to learn anything new today. Most of our work was behind the scenes, so all the things you are used to are still there, and likely still right where you’ve always found it. Here’s a run-down of what DID change:
New search engine
We’ve updated the search engine to provide more insightful results. Now, when you’re searching for help with installation, you can use a filter to get docs, community posts, and New Relic University videos specific to your language agent, for example.
Mobile-friendlier ticket creation
We know - problems don’t always crop up when you are conveniently located in front of your computer and keyboard. We’ve updated the ticket submission so that it works much better on mobile devices so that you can submit can issues wherever you are.
What’s next for the Support Portal?
As I mentioned, this is just the beginning of what we’re working on for you. Over the next few months, expect to see more minor changes on the page, that we hope will add up to some big improvements. Here’s where we will be focusing our work:
- UX and UI improvements: Elements of the page will shift around as we gather more data about how you use the page, and what works best where.
- Improved search results: We now have access to robust analytics about which searches perform well,and not so well. We’ll be working behind the scenes to continue to refine the algorithms so you get the information you need.
- More mobile work: When we’re done, the entire support experience should be mobile-friendly!
We want to hear it! If you have opinions about these changes, or changes you want to see, please share it here. We’re doing this work because we love working with our customers, so we invite you to partner with us on this journey!