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Segmentation fault in new_relic agent


#1

we are having random errors, that seems to arrive from the new relic gem.
any ideas why ?

./data/bigbrain/shared/bundled_gems/ruby/2.2.0/gems/newrelic_rpm-5.2.0.345/lib/new_relic/agent/stats_engine.rb:177: [bug] segmentation fault at 0x00000000000000ruby 2.2.3p173 (2015-08-18 revision 51636) [x86_64-linux]-- control frame information -----------------------------------------------c:0011 p:0013 s:0042 e:000039 method /data/bigbrain/shared/bundled_gems/ruby/2.2.0/gems/newrelic_rpm-5.2.0.345/lib/new_relic/agent/agent_logger.rb:42c:0010 p:0064 s:0035 e:001418 method /data/bigbrain/shared/bundled_gems/ruby/2.2.0/gems/newrelic_rpm-5.2.0.345/lib/new_relic/agent/agent.rb:1147c:0009 p:0011 s:0027 e:000026 method /data/bigbrain/shared/bundled_gems/ruby/2.2.

Eran


#2

Hi @eran.a, just wondering if you have updated to the latest Ruby agent version. Have these errors started showing up recently, and are they affecting the reporting of the agent in any way?

Also if you have made any other significant changes to your application that may conflict with the agent, it would be great to know, thanks :slight_smile:


#3

@rdouglas in the stack trace you see version 5.2.0.345
We are using it for few months and we see this issue on going

I am not aware of changes we did and i didn’t see fixed big around this area in newer NR agents

What is the next step here ? (this is killing background processes we have here an there and we cannot ignore it)


#4

I really need help here, this is production issue and is not getting addressed


#5

Hey @rand!

Thanks for your patience. We definitely want to help get this resolved for you.

From here, I am going to move the conversation into a private ticket because we need private information to continue troubleshooting. Look out for an email coming your way from us!