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Send Alert Notification only when Incident is Open


#1

###Alerts Question Template

  • Please describe what are you seeing:

We have a webhook alert notification that will log a ticket in our ticketing system when an alert is triggered. As stated in the documentation, it also triggers the same webhook alert notification when the incident is acknowledged and closed. Thus we get 3 tickets created in our ticketing system.
Is there a way to only send the webhook alert notification when the incident is open and not when it is acknowldged and closed?

  • How does this differ from what were you expecting to see?

Concurs with documentation.

  • If you aren’t seeing expected alert or data, please provide a link to the incident or violation (policy, condition, data app etc.)

Helpful Resources
Relic Solution: The key to consistent alert notifications

Troubleshooting downtime document


#2

Hi, @Mark.Fisher: Unfortunately it is not possible to configure a webhook to only send notifications when an incident is opened. The workaround is to create your own service endpoint to receive the webhook notifications, and only forward the “open” events to your ticketing system.