SLAs for alerting

I had a questions on SLAs around alerting. What would be the average and 99th percentile delay in getting an alert end-to-end (i.e Delay in getting an alert from the time when a metric or log was ingested into New Relic and the point when the alert was triggered ?)

Hi @aiden3 - I don’t believe we have documented figures for that. But it’s not going to be the same for all notifications/conditions… It depends on the type of condition too. For example a condition with the setting:

VALUE > 29 FOR AT LEAST 20 MINUTES

is obviously not going to notify until at least 20 minutes after the first event matching 30 or higher comes in.

I’d recommend reading this post:

1 Like