SSO Certificate Expired

New Relic Accounts
#1

Hello, I had to create a second account. Our main account can not be accessed because the IDP SSO certificate is expired.

I tried to use the one time link and it did email but then says I am not an administrator. I am the only administrator.

I can’t submit a ticket either.

#2

Hi @jp113

Thanks for reaching out the community, I hope you are well.

I will need to create a case with the accounts team for this, however before I can do this I will need to confirm some account info.

For privacy purposes I have sent you a direct message, requesting the confirmation of some details. Please reply via the direct message, looking forward to hearing from you!