Still being billed for almost a year after we cancelled our account?

Hi, we have asked to get our account cancelled almost a year ago and we are still being billed to this day… Your support system changed and I am unable to send an update to the original thread.

Can you please assist and see why this was never actioned on our account?
https://support.newrelic.com/tickets/399178/edit

This is for our account: 1749214 - Expat_Explore

Hi @schalk, sorry to hear about this! I have reached out to our billing team to assist with this. They will follow up shortly by email.