Store reference ID in Incident

Using the custom payload in the notification channel for a webhook, incident data is being POSTed to our ticketing system. In order to ensure that when the violation clears that created the incident is routed to the same ticket, I want to store the ticket ID in the incident. The middleware being used will then be able to direct the timestamp and other data to the appropriate ticket & our operations people alerted to the state change in our ticket.

I do not currently see a way to store this value in the incident, either with a ack comment or another field to store the value.

1 Like

Hi @bstroud, Sorry you have been waiting awhile for a response from our community.
I’m going to bring this back to the attention of our support team. Thanks for your patience!

Neal Mc

@bstroud Again sorry for the lack of response. Following up to see if you were able to find a way to store the value in the incident?