Switch to the new pricing model

Hello,

I’m trying to switch my account to the new pricing model as described on the page below and both required conditions are true. But I don’t have the " Plans and pricing" option.
https://docs.newrelic.com/docs/accounts/original-accounts-billing/original-product-based-pricing/switch-new-models/#transition-paid

I tried to cancel my current subscription, but it says that I must pay the penalty $1k. Could you help me?

@allbud Welcome to the community :slight_smile: On the this forum we aren’t enabled to assist with subscription questions but I can route your issue to our billing team. They will followup via email. Thanks!

Hello,

I still haven’t received an email from billing team.

@allbud We don’t have access to track billing related communications. I can see that your case has been routed to them and assigned.