Switch to the new pricing model


I’m trying to switch my account to the new pricing model as described on the page below and both required conditions are true. But I don’t have the " Plans and pricing" option.

I tried to cancel my current subscription, but it says that I must pay the penalty $1k. Could you help me?

@allbud Welcome to the community :slight_smile: On the this forum we aren’t enabled to assist with subscription questions but I can route your issue to our billing team. They will followup via email. Thanks!


I still haven’t received an email from billing team.

@allbud We don’t have access to track billing related communications. I can see that your case has been routed to them and assigned.