Synthetics checks are not active when added to alert policy

The synthetic checks that are in the attached picture are not active/green. They do belong to an alert policy btw.

Screen Shot 2021-10-04 at 10.04.32 AM

The rest of my synthetics checks are active/green except for these ones.

Can I please get support on this ticket. If policies can’t be enabled on my alerts, even though I have a synthetic subscription, it makes no sense for us to keep NewRelic.

Hey @mroth_uk and @mroth!

Thank you for bringing this matter to our attention. I’m looking into this matter with engineering and will provide an update in this thread when one is available. Either way I’ll check in later this week whether there is an update or not – appreciate your patience!

Someone called and was supposed to email me back but I have not heard anything back. Has this been resolved yet?

Hey again!

We have diagnosed the issue. Please take a look at this community post to understand what is happening with your monitors

Hi @ppodrid this does not help me.

What is the solution here?

The health of these synthetic checks is at 100% and gets executed once a day. Most of these are the SSL Certification Expiration or Page Link Crawler.