Troubleshooting Frameworks

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Once you’ve installed one of our products, you should see data reporting within a few minutes . If you’re having trouble, these troubleshooting guides cover the steps our support team takes to help diagnose and resolve issues quickly.

If you are still having issues after following the relevant guide and would like to work with our Support Engineers let us know what you have already tried and the results so we don’t have you repeat steps.

Find the troubleshooting guides for your product below.

.Net

Azure Install
Linux Install (.NET Core Only)
Windows Install
Configuration
Logs in Context

Alerts

False Alerts
Notifications

Android

Install and Configuration

APM

Distributed Tracing
Infinite Tracing
Metric Grouping Issues(MGI)
UI

Browser

Install
Configuration
Distributed Tracing

Containerized Private Minion (CPM)

General
Internal Error Codes
Docker
Kubernetes

Golang

Install
Logs in Context

Infrastructure

Install
Log Forwarding

On-host Integrations

Kafka Install
MSSQL Install

iOS

Install and Config

Java

Install
Configuration
Logs in Context

Lambda

General Knowledge Part 1
General Knowledge Part 2
Installation Details by Method
Troubleshooting Lambda Part 1
Troubleshooting Lambda Part 2

Log Forwarding

AWS CloudWatch plugin
AWS FireLens plugin
AWS Kinesis Firehose
AWS Lambda S3 Logs
Infrastructure Agent
Kubernetes plugin
Fluent Bit Plugin
Fluentd Plugin
Log API
Logstash Plugin
Vector plugin

Logs in Context

.Net Agent
Agent APIs
Go Agent
Java Agent
Node.js Agent
PHP Agent
Python Agent
Ruby Agent

Node.js

Install
Configuration
Logs in Context

OpenTelemetry

Understanding the Core Concepts
SDK Configuration
Enable Logging
Troubleshooting

PHP

Install
Configuration
Logs in Context

Python

Install
Configuration
Logs in Context

Ruby

Install
Configuration
Logs in Context

Synthetics

Timeouts and Error Messages

UI

APM UI