Two accounts same email

We are experiencing an issue where we have 2 accounts linked to one email address. We have been unable to access the needed account via new relic one and unsuccessful reaching out to support.

Has anyone been able to merge the two or recover the original account?

Hey @ops5

If you have multiple accounts, you should see this prompt when you attempt to log in:

Once you validate the email address you’ll be shown multiple accounts that you can log in to.

Hello @RyanVeitch,

Thank you for your reply. While we have been able to load it this way we are wondering if there is no way to change our default account, the email on the 2nd account, or disable the unneeded account.

When we attempted to change the email address in account settings everything was greyed out, but we do not use SSO to log in. I saw in a separate post where you had replied that the “Switch to EU center” is now in the right-hand dropdown but I am not seeing that option either.

Hey @ops5

I’ll get you in touch with our accounts experts who can help out :smiley: Watch out in your email for that

I have two accounts with my email. Due to this the I am not able to access the organisation data. Can you please help in removing my personal account.

@rapoplai I have reached out to our accounts team so they can assist you with this issue :slightly_smiling_face: They will reach out to you shortly by email to assist you with this issue.

Hi! I’m having the same issue. I’d like to delete both accounts since it seems like the organization-linked account also isn’t actually linked to the correct organization. It would be a lot easier to just start over with no accounts and an invite from my organization.

@kasey.stonehill Since you have two different account I’m going to ask our account team to help you with this request. You should get an email from them soon.

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Hi … I have the same issue - I have two accounts on my same email, one is my organization, one is my free-personal one. I’d like to remove the free-personal one. Thank you!

@jismith Request has been made for you also. You should get an email from our support team soon.

Hello – I’m also having this same issue. Could someone contact me to help fix it?

Thank you!

Hi @chris.greatens, I have done the same for you and our account team will reach out to you shortly by email.

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Hello, I’m facing the same problem.
My email is linked to a SSO account and a personal one. I want to remove the personal. Can someone help me fix it?

Thanks!

Hi @rodrigo.guilherme,

Welcome to the Explorers Hub :slightly_smiling_face:

I have submitted a ticket to our accounts team to assist you also. Please be on the lookout for an email from them directly.

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Hi, I too am facing this issue, and would like to have my non-organization account deleted, thanks.

Hi @simon44,

I have submitted a ticket for you as well. The account team will reach out to you directly. :slightly_smiling_face:

Hi, I also have same issue, 1 email linked to 2 accounts (company + personal) I am not able to go to company account as I chose personal as default while first login. Please help me out to delete the personal account and let only the company one (linked to SSO) be on.

Hi @rahuls

I hope you are well. Great to see your first post here in the community.

Great news this issue is easily fixed. While we can begin the process to delete the account it can be faster to apply the work around instead, as account deletion can take a few days to complete.

  1. The work around is highlighted here, please follow along the steps as it will allow you to access the accounts.

  2. Should you wish for me to create a case on you behalf with the accounts team, to support the deletion request can you confirm the account id you wish to be deleted is 2198725.

Please feel free to reach out with any questions you have!

1 Like

Hi, I’m facing the same issue as described here and would like to have my non-organization account deleted.

Hi @niro

Thanks for reaching out, its great to see posting again in the community.

I would like to confirm which account id / name is the “non-organization”, as there are 2 accounts related to your profile.

I believe its account id1191233, which is named “Singapore Press Holdings_3”.

If the above is correct, there is fast self service solution you can avail of. As this account is a V2 account, please follow the steps here Downgrade or cancel account/organization | New Relic Documentation.

Please let me know if this is correct and that the self service solution was helpful. Should you have further questions please do let us know.