Unable to get access to 'Full Stack Observability'

I am an individual user trying to debug some transactions on my web application. Recently I am getting the attached screen which takes me to a form which I have filled in and has apparently been approved but I am still seeing this screen so my ability to use the deeper analysis tools is limited so my bug persists!

Keen to fix! Happy to share specific account details but perhaps that can be done privately

Screen Shot 2021-04-07 at 09.53.37|690x388


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Hello @kamio,

I hope you are doing great! I just wanted to check if you’re still facing the problem. Please let us know, I’ll be happy to investigate this further.

Hi there - thanks yes I still see the same screen when I click into the ‘Distributed tracing’ menu as per screenshot. Have filled in the form to request access to Full stack observability as per screenshot but not heard anything since…

Any help would be appreciated,

Hi @awagenfield! Sorry for the delay on this. I have reached out to our team internally to escalate this for you. They will follow up shortly by email to assist you with this!