Unable to retrieve the requested page information

Unable to retrieve the requested page information.

we have downgrade from NR one to he Free accounts, but now all our users are unable to view data and or dashboards from our old account.

when we add a new user they too are unable to view any of our dashboards or data. we get an error that says.

“Unable to retrieve the requested page information.”

can someone help fix this please.

Hi @Sanketkumar.Patel

Thanks for reaching out, I hope you are well.

Congrats on your first post in the community.

I believe whats happening here is that most users are basic users. Basic users have limited access to certain features such as APM. This would also include any dashboards based on that APM. For more info please see Detailed user type comparison table.