The New Relic Online Technical Community just got a couple of upgrades, and we wanted to make sure you knew about the changes:
Like a post with a ️ - only.
In the past, we actually had a couple of ways for people to let us know that a post was useful. You may remember the upvote arrow on the left-hand side of posts. We also had a heart icon at the bottom of posts. Why? Well, that's a long and boring story. But the moral of the story is this - you should only have one way to take the same action in a post.
With a recent upgrade to the software that runs our community (Discourse), we were able to streamline some of our UI, leaving us with just one way to show your affection for a post - the heart .
Use these liberally! Liking a post lets us know what content is useful to you, and helps us spot trends. Now that the community won't be splitting the vote between upvotes and hearts we'll get some good data to help us make the most of the content.
Owner of topics can mark the solution
So much of this community is about providing technical support to our users. In order to help everyone find the answers they need, our goal is to make it super easy to identify which post best solves the original question/issue. We have more work to do, but we made a start today.
Previously, if someone had a particularly good answer to your question, only moderators and Community Heroes could indicate that it was the solution. With this upgrade, Topic Owners (the individuals who start a thread) can now indicate the best answer to their question, which makes sense! You asked the question, so you should be able to share which answer helped you the most.
If you're the Topic Owner, a checkbox iconwill be available at the bottom of all subsequent posts. Click on it to select the post that best answers your question.
Once selected, that post will have a solution icon:
Additionally, the solution is linked to from the original post:
Here's what both new features look like:
We'll be continuing to upgrade the site to make it more useful for you. As you try out these features, and think of others, please let us know what you think.