What is the update?
Following industry best practices, New Relic secures communications between customers and our infrastructure using TLS. Previously we have used Symantec’s GeoTrust as our certificate provider and will be transitioning to Digicert. This is in response to Chrome’s decision to distrust Symantec issued certificates.
When is the update taking place?
On Tuesday, February 27 at 1PM PT we will update the SSL certificates for * .nr-data.net and * .service.newrelic.com.
Why are we making this update?
SSL Certificates have a specific period of validity and must be replaced every couple years if not sooner. The certificates noted above are the first round of certificates we will update to meet the Chrome 70 Beta release deadline.
How will this impact New Relic users?
There should be little to no impact to customers.
If customers visiting your website are using older versions of Windows XP or previous versions of Windows, they may see an additional security certificate warning popup. However, these customers are likely already seeing certificate warnings from other websites due to the security certificates that are accepted by their operating system.
If you have additional questions, please comment below!
Thank you for your patience and understanding while we continue to provide a better user experience.