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Warning about ssl_upgrade does not disappear


#1

Dear Support!

Although I already switched to ssl: true option in newrelic.yml 2 days ago, it still shows this ssl_upgrade warning for that application:
https://rpm.newrelic.com/accounts/38723/applications/47642808

Trying to access the “ssl_upgrade” support page linked in the warning results in an " Oops! You’ve found our error page."

https://rpm.newrelic.com/accounts/38723/ssl_upgrade

Can you have a look please?

Best regards,
Martin


#2

Hi @martin.fuehrlinger,

I’m not certain what’s going on with the ssl_upgrade page, but as SSL is required and there is no way to override this setting, I suspect the reason you’re seeing the banner is because the setting still exists in the newrelic.yml in the first place. I’d suggest commenting that setting out, waiting a day after restarting all instances of your application, then check to see if the banner goes away.


#3

Good Morning.

Sorry for my late response, but i tried what you suggested, but the warning is still showing and the ssl_upgrade page is still not working.

[2019-02-27 06:24:56 +0100 prd-relays-server-340 (17898)] INFO : Starting the New Relic agent version 4.8.0.341 in "production" environment.
[2019-02-27 06:24:56 +0100 prd-relays-server-340 (17898)] INFO : To prevent agent startup add a     NEW_RELIC_AGENT_ENABLED=false environment variable or modify the "production" section of your newrelic.yml.
[2019-02-27 06:24:56 +0100 prd-relays-server-340 (17898)] INFO : Reading configuration from     /home/relays/apps/relays/releases/20190124100058/config/newrelic.yml (/)                                                        
[2019-02-27 06:24:57 +0100 prd-relays-server-340 (17898)] WARN : Agent is configured to send raw SQL to the service                                                                                                         
[2019-02-27 06:24:57 +0100 prd-relays-server-340 (17898)] INFO : Environment: production                                                                                                                                    
[2019-02-27 06:24:57 +0100 prd-relays-server-340 (17898)] INFO : No known dispatcher detected.                                                                                                                              
[2019-02-27 06:24:57 +0100 prd-relays-server-340 (17898)] INFO : Application: relays                                                                                                                                        
[2019-02-27 06:24:58 +0100 prd-relays-server-340 (17898)] INFO : Installing ActiveRecord instrumentation                                                                                                                    
[2019-02-27 06:24:58 +0100 prd-relays-server-340 (17898)] INFO : Installing deferred Rack::Builder instrumentation                                                                                                          
[2019-02-27 06:24:58 +0100 prd-relays-server-340 (17898)] INFO : Installing Rack::Builder middleware instrumentation                                                                                                        
[2019-02-27 06:24:58 +0100 prd-relays-server-340 (17898)] INFO : Installing Rails 3+ middleware instrumentation                                                                                                             
[2019-02-27 06:24:58 +0100 prd-relays-server-340 (17898)] INFO : Installing Net instrumentation                                                                                                                             
[2019-02-27 06:24:58 +0100 prd-relays-server-340 (17898)] INFO : Installing Memcache instrumentation for dalli gem                                                                                                          
[2019-02-27 06:24:58 +0100 prd-relays-server-340 (17898)] INFO : Installing Rails 3 Controller instrumentation                                                                                                              
[2019-02-27 06:24:58 +0100 prd-relays-server-340 (17898)] INFO : Installing Rails 3.1/3.2 view instrumentation                                                                                                              
[2019-02-27 06:24:58 +0100 prd-relays-server-340 (17898)] INFO : Finished instrumentation                                                                                                                                   
[2019-02-27 06:24:59 +0100 prd-relays-server-340 (17898)] INFO : Doing deferred dependency-detection before Rack startup                                                                                                                                                                                                                                              
[2019-02-27 06:25:02 +0100 prd-relays-server-340 (17898)] INFO : Reporting to: 
https://rpm.newrelic.com/accounts/38723/applications/47642808   

I will try to update newrelic gem, maybe this helps.


#4

Hi @martin.fuehrlinger, let us know if upgrading helps here, i’m not seeing the banner myself so either you’ve already resolved this, or it may be a Browser caching issue. If you could try clearing your cache or opening the page in an Incognito Window, and if that doesn’t work let me know exactly where you are seeing the banner

Thanks :slight_smile:


#5

At least it seems to be gone. I don’t know how long the “hide this” would really hide it, and if someone else should see that warning even i clicked “hide this”.

But it seems the warning has gone.

Thx


#6

Thanks @martin.fuehrlinger - let us know if it pops up again for you or anyone in your accounts.