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Welcome to New Relic Support & the Explorers Hub


#1

Is your organization part New Relic’s COVID-19 Relief program? We’ve got a special space set up just for you with a team of experts ready to help you out.

COVID-19 Relief Support

If you have trouble accessing this space, please message @hross, @RyanVeitch, @JoiConverse, or @ebeach.

Welcome to the Explorers Hub!

New Relic staff and customers are here to make sure that you get your questions answered. Here’s what you can expect:

  • This is an official support channel. Our Global Technical Support staff are here to help you.
  • Every new post will receive a response within 2 business days.

Ready to Ask a Question?

Looking for more information?

Learn more about Global Technical Support at New Relic:


#2

How are you supposed to ask a support question here?


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A post was split to a new topic: Help with PHP Errors


#4

Hey @notify4

We have a couple of resources that can clear that up for you;

Either, read through the How to ask a question and get it answered post. This will give you some tips on posting your question

Or just hit this link, to be taken to the a thread creation page
Just make sure you select the most relevant category for our experts to see your questions :smiley:


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A post was split to a new topic: Clearing account & Setting Alerts


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A post was split to a new topic: Upgraded to Pro - Services still not available


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A post was split to a new topic: Notifications not received - Synthetics & Infrastructure


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A post was split to a new topic: APM / Infra Host mismatch


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A post was split to a new topic: SSO - user locked out