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When you can't access some admin features and the owner of your Account has a domain



It’s all sorted now, thank you so much!


Happy to hear that, @fredrik.blomqvist.95 !

We are here whenever you need us! :thumbsup:


I need help too:

  1. cannot find a place to raise a support ticket
  2. cannot set alerts in my new relic accounts related to Heroku (I’m a regular user in New Relic).

Please help.


Hey @jacek.jaroczynski! Sorry to hear that you can’t seem to set alerts in your Heroku related accounts.

I am happy to connect you with the people who can help. Will you please reply with a permalink so we can look into your account a bit easier?. Unless of course you have made some headway by now—I see it’s been a few days since you posted this.

Hope to hear back soon!


Hi @Linds,

The problem is still there.
Here is the account link:

I own few other accounts (created for few other Heroku apps) and they all behave the same. They are very limited in functionality even in the initial trial period.
I tried upgrading the account from the Heroku side but it didn’t help.



Hi @jacek.jaroczynski,

For organization-owned Heroku applications like yours, users are created at the “User” level on the corresponding New Relic account. If you’d like to be promoted to Admin on any of these New Relic accounts, let us know. We can verify with our counterparts at Heroku that you have that level of access.

We recently made a change that removed Alerts from accounts that do not have a paid subscription, including New Relic accounts created via the Heroku “Wayne” plan. The official announcement is in this post.

Updating your user to be an admin would give you access to manage other users and other permissions on accounts, regardless of whether they are paid. However, Alerts will only be available on paid New Relic accounts.

I hope that helps to clarify, please let us know if you have any other questions.


@rknotts, thank you for an explanation.

I’m happy to pay for more advanced features, especially alerting, so…

Yes, I would like to become an admin of my accounts. Here is the list:

Too bad it is a manual process. It would be great if the integration recognized Heroku access rights and granted admin permission in New Relic straight away.

I will create more Heroku apps within this organization in the future, and as far as I understand, I will need to ask for a user->admin promotion for all of them separately. Am I right?

When comes to the Alerting not accessible on Wayne plan, I tried an upgrade to Drake plan for a day, but it did not help. I suspect that lack of “admin” permission was the culprit.

I’m looking forward to hearing back from you.



Hi @jacek.jaroczynski, thanks for the extra detail. I’ve created a ticket with our support team to start the process of verifying and updating your user to Admin for the accounts that you listed. You will be hearing from one of our support engineers shortly.

And yes, you are correct that you will have to make this request for each New Relic account corresponding with an organization-owned application in Heroku. Personally owned applications do not have the same issue.

I do see how valuable it would be to organizations with multiple applications like this for New Relic user management to automatically detect what level a user should be, and I highly recommend that you create a topic on this in our Feature Idea section:


I hate to keep piling on here, but I’m also unable to submit a ticket in order to elevate my New Relic user. I am an admin of my Heroku organization. My account link:

Thank you to whomever can help!


I have got you, @armilam! Just created a ticket for you in order to get this sorted. Let us know what else you need!


Hi :wave:

I also need to pile on here and ask to be made admin of our New Relic Account. I am an admin of our Heroku Account. Our New Relic account link is

Thank you very much in advance!


You got it @peter.hemmen - we will get you al set up. There is a ticket heading your way, so be on the lookout.



Same issue here for the following two accounts:

Could all users with the User role be upgraded to Admin please?

Thanks in advance!

Heroku addon: Cannot use admin features

You bet @quinten.claes - be on the lookout for an email!


Same issue for the account at

I’m just overall confused about this flow. Should I have just set up New Relic manually and then connected my Heroku app the old fashioned way? I can’t configure anything it seems


Hi, I have same problem following account

Could you upgrade user role?


We’ve got you @noritaka_kamiya - I’m opening a ticket for you, so be on the lookout for an email.


@hross I updated my email on Heroku for account and now I no longer have owner access again. Is there any way you can add me as an owner again? Thanks so much


Hi there @wesleyjkendall - We can help you do that! I am opening a ticket for you, so be on the lookout for an email.


Hi, I have the same same problem – can you please add me as an account owner as well? I created an account via heroku and would like to set up alerts. Thanks in advance,