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When you can't access some admin features and the owner of your Account has a herokumanager.com domain

heroku
partnerships
partner

#33

Hi, I have the same same problem – can you please add me as an account owner as well? I created an account via heroku and would like to set up alerts. Thanks in advance,
Oli


#34

You bet @omnikron - be on the lookout for an email shortly.


#35

Hello, I am using New Relic through my Heroku. I am one of the organization’s ADMIN ([REDACTED EMAIL]). Can I please be granted admin privileges on New Relic?


Can't delete application
#36

Hey @tabish89! I reached out to you about this on your ongoing thread over here—didn’t want you to think we were leaving you hanging. :blush:


#37

Linds,

Thanks for getting back to me. I copied this same response in my ongoing thread, but have not received a response. Not sure what the typical turnaround time is… but…

I am using New Relic through my Heroku. I am one of the organization’s ADMIN ([REDACTED EMAIL]). Can I please be granted admin privileges on New Relic?

I would like to obtain ADMIN/OWNER privileges for the three “accounts” created for me on New Relic by Heroku.

app57000705@heroku.com
app57000473@heroku.com_3
app63158978@heroku.com

I would like to be able to delete, rename apps, and change/update account info (not sure why ‘app57000473@heroku.com_3’ has a “underscore_3”. Please let me know how I can make this happen.

When you say:

the Heroku support portal is different than our New Relic portal

are you referring to Heroku’s support portal at https://help.heroku.com/ or another site exclusively for New Relic Heroku users?

Does Heroku provide any support for your add-on? In my past experience, they are not very helpful when it comes to third-party add-ons etc (I had an issue with one of my databases and they let me fend for myself).


#38

Hey there, @tabish89! I see that you are currently in contact with our partnership experts on this (ticket #306741). Please let us know here in this thread once you get all sorted. This was moved to private so you can discuss account details. Thanks! Hope to hear back soon. :blush:


#39

Hi @Linds,

Yes, I am in touch with your colleague @jakeclark, who is being very helpful. I’m all sorted out for the time being (a few small questions pending on my open private ticket), but here is the gist of our exchange for the community’s benefit:

How do I obtain Admin/Owner privileges on NewRelic? When New Relic accounts are created from Heroku Add-ons, the admin privileges don’t port over to the New Relic account side. So, @jakeclark reached out to the Heroku Team and got confirmation of my access on their side; and, soon as he heard back, he was able to manually adjust my permissions on the NewRelic side to match.

What is the Heroku Portal? The Heroku portal is the one that Heroku Add-on customers use to access their New Relic account, rather than going directly to newrelic.com and clicking Log in. This is accessed by clicking on the [New Relic APM :: Newrelic] in the Resources tab of your app on Heroku.

Does Heroku provide any support? Heroku provides initial support for troubleshooting New Relic APM. Heroku escalates to New Relic Support in the event they require additional support.


#40

Perfect! Thank you so much for following up—I am sure your experience will help others in the future.

And I agree: @jakeclark is helpful and just amazing at his job. :star:


#41

Hi there,

We’re facing a similar issue, can I get admin access on these:
https://rpm.newrelic.com/accounts/2154137
https://rpm.newrelic.com/accounts/2154128

Thanks!

Rich


#42

@rich9 - I’ve opened up a ticket for you to work with our Account Experts on this.


#43

Hi,

Same issue here for the following 3 accounts:

https://rpm.newrelic.com/accounts/2266379/applications
https://rpm.newrelic.com/accounts/2266306/applications
https://rpm.newrelic.com/accounts/2266278/applications

Could all users be upgraded to Admin please?

Thanks in advance!


#44

@quinten.claes - you got it, Watch out in your inbox for a Support ticket :smiley:


#45

Hey same issue here.

Could you upgrade my account to admin please?

https://rpm.newrelic.com/accounts/2268662/applications
https://rpm.newrelic.com/users/1319259/edit


#46

@dawid you got it! There’s a Support ticket coming your way :slight_smile:


#47

I have this issue also. Please give admin role to account below:
https://rpm.newrelic.com/accounts/2300240/applications


#48

Hey @hisa.nanda - there’s a support ticket on it’s way to your email inbox :smiley:


#49

Hi, I have the same problem. Could you create a ticket for me too please?


#50

Absolutely! You should now have one in your email inbox. :slight_smile: @itdev


#51

Hi,

Same issue here for the following 3 accounts:

https://rpm.newrelic.com/accounts/2524320/applications
https://rpm.newrelic.com/accounts/2518784/applications
https://rpm.newrelic.com/accounts/2518643/applications

Could all users be upgraded to Admin please?

Thanks in advance!


#52

@quinten.claes - You got it! I’ll open a ticket for you - watch out for that in your inbox.