Cannot close incident

Hello,
By any mean I cannot close following incident:
https://alerts.newrelic.com/accounts/1584049/incidents/228083875/violations?id=1962789180

It’s more than 200 days old. May you help me?
Thank you in advance,
BR,
Stefano

Hi @s.dilazzaro

As the incident 228083875 is 200+ days old, I’d need to ask the Engineering team to manually close it.

Do I have your authorization to proceed?

thanks

Rodrigo