Can't change email

Hi
I’ve tried multiple times to change my email in user preferences

It says that I’ll receive a mail to continue but I never have one (even in spam)

How can I do ? (it’s not an sso/saml email)

Best regards

HI @francois7

Thanks for reaching out, I hope you are well.

Congrats on your first post in the community, Whoop!

To ensure you get New Relic emails, you can add the following to your organization’s allow list of trusted email sources: noreply@newrelic.com and *@mailer-d.newrelic.com. This helps to:

  • Prevent New Relic emails from being trapped in your spam filters.
  • Prevent your email from being added to suppression lists.

Additionally for updating emails please ensure you are following the New Relic doc Change your email address.

If the issue persists please do reach out.

Hello
I’ve done this but still no mail received :confused:
Thanks

Hi @francois7

Humm this is unusual. I have gone ahead and created a case on your behalf with the accounts team, please note they will reach out via email soon.

Should you have any additional questions or updates please do reach out.