Can I close an incident in new relic via opsgenie?
Thanks for reaching out, I hope you are well.
Can you share a permalink to this incident you are wishing to close.
Looking forward to hearing from you!
this was the incident https://one.newrelic.com/nr1-core/nrai/feed/OTg5NTg2fEFQTXxBUFBMSUNBVElPTnwxMDYwMzI1MTg4?begin=1662482163594&end=1663778168507&state=62b573ec-17ec-fe19-4d10-87beb10b2813
I closed it manually in New Relic, because via opsgenie didn’t work
If you are using the new destination and workflow configurations.
Are you using the new workflow variables: https://docs.newrelic.com/docs/alerts-applied-intelligence/applied-intelligence/incident-workflows/custom-variables-incident-workflows ;
You should be able to use the variable name: issueAckUrl to get Acknowledgment URL.
I hope it helps.