Close incidents via OpsGenie

Can I close an incident in new relic via opsgenie?

Hi @guadalupe.jaime

Thanks for reaching out, I hope you are well.

Can you share a permalink to this incident you are wishing to close.

Looking forward to hearing from you!

this was the incident https://one.newrelic.com/nr1-core/nrai/feed/OTg5NTg2fEFQTXxBUFBMSUNBVElPTnwxMDYwMzI1MTg4?begin=1662482163594&end=1663778168507&state=62b573ec-17ec-fe19-4d10-87beb10b2813
I closed it manually in New Relic, because via opsgenie didn’t work

Hi @guadalupe.jaime,

If you are using the new destination and workflow configurations.

Are you using the new workflow variables: https://docs.newrelic.com/docs/alerts-applied-intelligence/applied-intelligence/incident-workflows/custom-variables-incident-workflows ;

You should be able to use the variable name: issueAckUrl to get Acknowledgment URL.

I hope it helps.