Email Alerts not being Sent

@philip.song,

On our side, it looks like these emails were delivered to the group email address. Is it possible that this is an internal-only group address or New Relic is being blocked from the network?

Many messages end up caught in a company’s spam filter. The best way to ensure that your system recognizes email sent by us as legitimate messages is to add noreply@newrelic.com and *@mailer-d.newrelic.com to your whitelist or “Safe Senders” list as a trusted email source.

Please let us know if updating these settings allows for you to receive the email.

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@sread Thank you, now I receive notifications.

Hey everyone - Just a heads up that we have a nice post that explains how our suppression list works and how to stay off of it! You may want to review some of these practices:

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@sread, you are right, our group email is an internal-only group address, so it can not receive email from New Relic. Thanks very much.

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Hi,

can somebody please verify that our email address didn’t end up in the suppression list? We’ve not been receiving email alert notification for a few weeks.

Thanks!

Looks like your team@“yourdomain” was found on our suppression list, @alexamirante. Two “hard bounces” (bounce code 5.1.1 - emaildoesntexist) on Nov. 9th.

I will go ahead and remove that email address from the list, and this is definitely something you will need to sort out on your end asap.

Like @hross mentioned above, here is a post with some tips to make sure you stay off the list:

Thanks and let me know if you need help with anything else! :blush:

https://discuss.newrelic.com/t/welcome-to-new-relic-online-technical-community/44329

Hi. I need help. I am not receiving notifications by e-mail @f1lab.ru

Heya!

It looks like the domain you mentioned had multiple suppressions on it including yours! They were all suppressed due to Hard Bouncing. I went ahead and removed all the emails from the suppression list so you should be good now :slight_smile:

Make sure to take a look at the post @hross mentioned above. It’ll help to prevent these issues in the future!

And as always, feel free to let us know if you have any other questions :sunny:

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Hi,

I’m having the exact same issue, it was fixed before but only for a short while.
We are using office365 and the domains are added tot the whitelist, so I don’t see why this fails.

Could you remove my email from the suppression list?

https://rpm.newrelic.com/accounts/645959/server_alert_policies

Hi @p.danneels

I’ve gone ahead and removed you from the suppression list!

Mark

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Hi,
same here!

https://rpm.newrelic.com/accounts/1517322/application_alert_policies

I can receive the “Test email alert from New Relic” but I can’t receive any notification.

Thanks in advance

You’re able to get the test notification and I don’t see your email address on the suppression list. Have a look at this advice in this post and check your spam filters to make sure the notifications aren’t getting swallowed.

Hi,

We need some help. We are also having issues receiving alerts. Can you check to see if we are on the suppression list?

Thanks

@dougf - Hey! I took a look but can’t find you on any of our suppression lists. Could you send back a link to the alert incidents you haven’t been getting notifications from?

Cheers.

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Hi Support Team,

I am having the same issue and we are not receiving any alerts from past one month. Can you please check if we are on the suppression list?

Thanks!

Support Team,

Can you please look into this issue?

Turns out you were on the suppression list, @Rituparna.Mitra, for “repetitive soft bounces”. I couldn’t get any more info since that was back in December 2016.

I took you off of the suppression list and I recommend that you look into this on your side asap these bounces don’t keep happening.

Let me know if you have any more questions! Thanks!

Thank you Linds. I have already worked with our exchange administrator to unblock those emails. It works now!!

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Hi Linds,

Few folks in the domain are still not getting the alert emails. Did you took off only my email address out of the suppression list or the entire domain? if you didn’t already, Can you please take all the email addresses from the domain out of suppression list? Thanks!

Also I am seeing emails coming from random email addresses(for e.g. alert=newrelic.com@alerts.newrelic.com) because of which emails are getting blocked. Can this be taken care of please?
Can you send us the list of IPs we could whitelist for uninterrupted email flow?