Front end error when adding service map to dashboard

As the title says :grin: I can’t add a service map to the dashboard due to a frontend error.

What I did:

  • click APM → the app I’m interested in
  • click Service map from the left menu
  • click Add to Dashboard (top left of the service map)
  • in the modal that comes up, I selected the dashboard and clicked Copy to dashboard
  • a loader shows up and stays there permanently
  • in the browser js console I get:
nr-loader-spa-current.min.js:1 Uncaught TypeError: Cannot read property 'additional_entities' of undefined
    at serviceMapWidget.js:3
    at B (translateToPublicWidget.js:4)
    at $ (translateToPublicWidget.js:4)
    at addWidgetToPage (withDashboardMutations.js:3)
    at CopyToExistingDashboardContainer.js:1
    at t.n._onClick (one-app-9aaee870.js:1)
    at Object.ze (one-vui-d071e33a.js:1)
    at Ye (one-vui-d071e33a.js:1)
    at one-vui-d071e33a.js:1
    at Tr (one-vui-d071e33a.js:1)
1 Like

Hello! Thanks for posting your question, and giving some information about the steps to reproduce. Are you still experiencing the error? If so, please review the list to troubleshoot browser issues:

  1. Clear cache/cookies and try again
  2. Check browser version, update to latest version, try again
  3. Try a different browser
  4. Try disabling all browser extensions or add-ons and loading the page again
  5. If you are running on a VPN, try loading the page again while NOT on the VPN

Let me know if any of this helps or if this needs further troubleshooting.

1 Like

I just tried again now and it works!

Thanks!

This topic was automatically closed after 365 days. New replies are no longer allowed.