SUMMARY: On March 22nd we are upgrading and redirecting all users from Insights to New Relic One Dashboards, and ending support for the Insights mobile app in favor of the New Relic mobile app (Android or iOS). Later in July, the Insights dashboard API will be deprecated in favour of the New Relic One dashboards API
The New Relic Insights UI has served New Relic users well for over five years, digging into their data and creating dashboards on both web and mobile. The release of New Relic One in May 2019 introduced a new dashboarding solution based on the New Relic One platform: faster, more responsive, and more flexible.
And those dashboard capabilities in New Relic One have only been getting better since then. More and more features have been added to reach feature parity with Insights. And since the release of New Relic One dashboards we have been able to introduce features Insights couldn’t support well, like:
As engineers, we know that all software eventually reaches the end of its useful life, and that time is upon us for New Relic Insights. The Insights web UI and native Insights mobile apps will reach end-of-life on March 22nd. (Note: The Insights dashboard API will end-of-life (EOL) in late July, but the details on that will be covered in a future post.).
How is that going to work?
Insights Web Transition
On March 22nd we are going to redirect all Insights URLs to the corresponding dashboard in New Relic One, including data apps. The “Manage Data” page will still be available inside the “More” dropdown in New Relic One.
And, we continue to improve New Relic One dashboards. Here is a sampling of features we are working on today to improve the experience based on the feedback received:
- Widget number formatters, which gives users power over the display of key KPIs (ex. - “How many 9’s in our SLO?”)
- Improvements in concurrent editing to enable engineers working together.
- Colour management improvements to reduce the amounts of similar colours, making dashboards more readable.
- Overall performance improvements with reduction of assets size and smarter loading of widgets to reduce the loading time
Mobile App Transition
Similar to the web UI, the New Relic One mobile app has now gone beyond the Insights mobile app in terms of features. On March 22, 2021, the Insights mobile app will be deprecated and no longer supported. The great news is users will now have the convenience of a single mobile application for their observability needs.
In the coming days we’ll display a warning in the Insights Mobile App notifying users that the app is end-of-life with a friendly link to download the New Relic mobile app from the Google Play Store 2 or Apple App Store .
After March 22nd, the Insights Mobile App will be removed from the app stores, and the Insights Mobile App will ask users to use the New Relic mobile app instead with a direct link to the app store.
Insights Dashboard API Transition
Users quickly realize that a change in the UI is pretty easy compared to breaking changes in an API embedded in their code, and so do we. We made sure you don’t have to make any changes ahead of the UI upgrade on March 22nd. But you should prepare for the Insights dashboards API EOL in July by migrating to the new NerdGraph dashboards API. We are preparing a migration guide for affected teams to use well before the API is EOL’d at the end of July. More to come on that–and we will be sure to reach out directly to teams actively using the Insights dashboards API before any changes are made.
If you have any questions, have doubts, or you want to provide feedback you can check with your Customer Success Manager and/or with our Support engineers.
Will the Insights UI be available after March 22nd?
No. The Insights UI will not be available in any way or form. The same features are available in NR1 Dashboards.
What will happen with my embedded Charts?
Embedded Charts created in Insights will still be available and you can manage them from “Manage Data”. We are working on migration of those to New Relic One too! More on this soon.
I cannot upgrade to New Relic One dashboards because…
Contact your New Relic account team so they can share the feedback with us, and we can find a solution.
Will the Insights tvOS App be deprecated?
We have no plans to deprecate this at this time the Insights tvOS App. If and when we do, we will be sure to work with affected customers per our normal process.
Will the insights query api be deprecated?
No, only the Insights API to create dashboards, and that will not happen until the end of July.
Will the new Nerdgraph Dashboards API support pages?
Yes, the new Nerdgraph Dashboards API will support all the New Relic One dashboard features.
This document and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission.
Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement will include words such as “believes,” “anticipates,” “expects” or words of similar import.
Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof, and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement.