Important: Upcoming Changes To Capabilities and Support Across Errors Classic, Labels Service, Infrastructure On-Host SNMP Integration, and Inventory Data in Cloud Integrations

New Relic will discontinue support for a variety of capabilities across the platform. These include:

Support ending March 2022 for:

  • Errors Classic, Labels Service, Infrastructure On-Host SNMP Integration, and Inventory Data in Cloud Integrations

Read below for additional information about individual features.

Errors Classic

What is happening?

  • We are deprecating support for the oldest and longest-serving Errors UI in New Relic. The Errors Classic experience.

Why?

  • The APM Errors Classic UI is the oldest errors experience at New Relic and has been replaced by multiple error experiences which now provide a better overall experience than Errors Classic.
  • This change is being done in order to unify, simplify, and improve how you interact with errors in New Relic APM. This change helps streamline errors workflows and provides a more unified platform to you.

When?

  • This change will happen in March 2022.
  • Prior to this date, you can set up the new Errors Inbox experience by following the Documentation below.

Links to other resources

Labels Service

What is happening?

  • The legacy service to generate labels in New Relic One is being deprecated and replaced by the more powerful, flexible tags service.

Why?

  • Labels were originally created for APM services and, after that, Tags were created to support tagging on all entity types.
  • With Tags capabilities, Labels are unnecessary infrastructure to continue to maintain.

When?

  • This change will happen in March 2022.
  • Prior to this date, you can set up Tags by following the Documentation below.

Links to other resources

Infrastructure On-Host SNMP Integration

What is happening?

  • We are sure deprecating the infrastructure on-host SNMP integration in order to offer one single SNMP solution in New Relic One. If you are a current customer who uses the SNMP integration, this change will not affect you and you do not need to make any modifications, as data will still be accepted from this integration for the time being. However, New Relic will not offer new releases of this integration.

Why?

  • With the release of Network Performance Monitoring (Kentik partnership), customers get better instrumentation for SNMP (network flows) and a better New Relic One experience.

When?

  • This change will happen in March 2022.
  • Prior to this date, you are not required to make modifications, but are encouraged to explore the Network Performance Monitoring offering described in the Documentation below.

Links to other resources

Inventory Data in Cloud integrations (AWS, Azure, GCP polling integrations)

What is happening?

  • We are ending support for Inventory data pushed from Cloud Integrations. Inventory data is currently collected on many AWS, Azure and GCP integrations and represents static configuration data or resource metadata. Information from hosts in Inventory is not affected.
    • What is Inventory? Inventory data is information about the state and configuration of a service (e.g. service settings). Data appears in the Inventory page and integration dashboards in the infrastructure experience. Changes to inventory data generate New Relic events that can be queried.
  • Alternatives:
    • Most of the info in Inventory is also available as metric metadata or tags.
    • Some services also published the same info as Events (e.g. AWS Health events).
    • If you encounter any problems after this feature is deprecated or with any of the alternative solutions, please reach out to us at support@newrelic.com.

Why?

  • A large portion of the data is already collected in a different format.
  • This feature has already been deprecated in the new AWS metric streams integration.
  • No significant historical investment in Inventory backend. Customers are finding more value in Host Inventory (which is not being deprecated), but less value in Cloud Integrations.

When?

  • This change will happen in March 2022.

Links to other resources

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