Incident not triggered although violation occurs

Hi team,

I have set up a NRQL Query-based alert to monitor Apdex (End User), with a very low threshold for testing, and the setup page shows “1 critical violation” as expected.

However, in Alert conditions (Policies) page, there is now incident reported.

Additionally, I’d like to have the condition listed under the application settings, but can’t find the way to achieve it.

Please shed some light on this.


Hey @chris.park1 ! This is very interesting. I’m going to open a support ticket and reach out to you directly via email. Look out for an update soon!

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