Infrastructure Troubleshooting Framework Install

General

  1. Ensure that your host meets the compatibility and requirements as mentioned here.
  2. Run NRDiag which automatically detects common problems with the New Relic agent.

Windows Considerations

  1. Ensure that you have a Windows Distribution that is compatible with the infrastructure agent as mentioned here.
  2. The Windows Infrastructure agent must be installed from an Administrator account and requires Administrator privileges to run.
  3. Ensure that the Windows infrastructure agent abides by the host benchmarks as outlined here.
  4. In order to report data to New Relic, our infrastructure agent must have outbound access to certain domains and ports. If your system needs a proxy to connect to these domains, use the proxy setting.

If you are still having issues look for a relevent guide here or contact Support.