New Relic Browser Sessions Reporting Issue

Hi Support,

Our New relic browser sessions have suddenly dropped which is not related to website traffic decrease.

We are currently using the latest Plesk New Relic APM and Infrastructure agents for reporting. Please note, no changes to New Relic dashboard settings were made during this time.

In the screenshots below you will see the last 3 day report from New Relic Insights and Google Analytics. There is no drop in Google Analytics traffic so this has to be a New Relic browser reporting issue. I have also checked our other monitoring tolls and there is no loss of traffic during this time period.

New Relic

Google Anylitics

Browser Settings

I also spoke with Plesk support and they provided the following information:


Hi @cgold!

Thank you for reaching out to the Community! I understand there is an issue with your browser reporting, there are a few troubleshooting steps that you can take. Please review our documentation here.

If you are still not seeing data reported after troubleshooting, please let me know.