New Relic is not collecting metrics from AWS Elastic Beanstalk


I have enabled AWS integration for Elastic Beanstalk (screenshot 1), and configured Elastic Beanstalk with “Enhanced Monitoring” for metrics like latency and request count (screenshot 2), in which I can see they are having correct data with traffic at AWS (screenshot 3)

However, when I go to “APM” → “Elastic beanstalk environments”, New Relic is only showing “Environment health” and “Instance count” but there is no data for “Requests” and “Latency” (screenshot 4), and there is also a warning message from New Relic saying Metric format is not correct. (screenshot 5). Would you have any advice on how to fix this?

Screenshot 2021-09-15 at 11.13.59 AM